Contact Us

Have a question about your shipping status or how to use your new Lumilia Lux handset?

Be sure to checkout our FAQs and HOW TO USE page first if your question is about our IPL handset. 

Our accounts/live chat is monitored 24/7. We aim to respond to all customer enquiries as quickly as possible, but the below turnaround times can be used as a guide:

Live chat: minutes
Social Media: 1-2 hours
Emails: Within 24 hours

For questions or queries, please contact us at

Warehouse number: 087 164 6127

JHB Fulfillment Warehouse

58B Maple Rd, Pomona, Kempton Park, 1619

Cape Town Head Office

45 Van Niekerk St, Oakdale, Cape Town, 7530