Contact Us

Have a question about your shipping status or how to use your new Lumilia Lux handset?

Be sure to checkout our FAQs page first if your question is about our IPL handset. 

Our accounts/live chat is monitored 24/7. We aim to respond to all customer enquiries as quickly as possible, but the below turnaround times can be used as a guide:

Live chat: minutes

Social Media: 1-2 hours

Emails: Within 24 hours

For questions or queries, please contact us at