Refund Policy

Results will vary greatly from person to person, due to several factors including; skin tone, hair colour, hair growth cycles, frequency of use, and the way your body responds to IPL. We here at Lumilia Skinco are confident that you will achieve some amazing results at home, but if not, we do offer a 90-day money back guarantee so you can get smooth, hairless skin without the worry! 

Lumilia Skinco has a 12-month product warranty for anything that may go wrong with your handset.

Refunds will not be provided for returns, however, Lumilia Skinco will cover all shipping costs for replacement handsets

If your product is defective and you require a replacement, simply follow these instructions:

  • Take a clear video of the defect
  • Email with a short description detailing the defect and your video attached
  • Once approved, send back your product as directed with all contents it came with
  • A replacement of your product will be processed once we have received the defective one

*Replacements will be sent out via express shipping: (South Africa: Estimate 1-3 business days), International (2-3 business days).

You have 12 months from the date ordered, to process a warranty application. 

Due to health protection and hygiene reasons we cannot accept returns on non-faulty items so please choose carefully. We also do not offer refunds for a change of mind. If you wish to change the colour of an item and the packaging has not been open and is in its original condition, you can email us to organise an exchange. Postage costs to return and re-dispatch the order will not be covered by Lumilia Skin Co.

Applications that do not meet these criteria will not be approved for a return.

To return your product, you should mail your product to: 58B Maple Rd, Pomona, Kempton Park, 1619, South Africa

Returns will be processed within 2 business days.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Consider using a traceable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

We do not accept order cancellations for change of mind, however, all policies are in line with local consumer laws and will never replace the relevant legislation.